Information about home warranty coverage including questions about eligibility, inclusions and exclusions, making a claim and changing address
What is a home warranty?
How is a home warranty or appliance warranty different than the manufacturer warranty that is available with most appliance purchases?
Most leading home insurance policies as standard don't cover home emergencies. Some cover the damage caused by it. Homeowner insurance protects your home and items within from catastrophic disasters and acts of God such as earthquakes, hurricanes, fires, freezing, floods, lightning, soil erosion, riots, theft, hail and others. It is advisable that you check with your current home insurance provider to make sure you're not taking unnecessary cover.
Home warranties are designed to cover sudden emergency repairs that could cost you a bundle. If you're stuck without water, heat or electricity in the middle of the night or on a holiday, it can also be hard to find a reliable and affordable repairman. Home warranty policies arranged by Anchor Home Protection are designed to take care of this need with fast response from qualified service providers and no extra expenses within covered limits.
Is the Anchor Home Protection home warranty designed for home buyers and sellers?
If some of my appliances are still covered by my manufacturer’s warranty, can I still enroll in a home warranty plan from Anchor Home Protection?
Can I use my own service provider to do the repairs?
The work of our qualified service providers is monitored and guaranteed, and we ensure that they carry liability insurance. We can't be certain of any of this with your local repairer. This is why we prefer all repairs to be carried out by our approved engineers.
By using our own regulated network, we can also ensure that costs are controlled. This allows us to keep fees to a minimum without compromising customer service. If you would like Anchor Home Protection to consider your service providers for repairs, simply direct them to our website where they can submit an application.
In an emergency situation where you feel the need to source your own Service Contractor, Anchor Home Protection will review the incident and invoice to determine whether the repair qualifies as a covered item. In the case that we can verify the facts and we approve the repair, a reimbursement could be authorized by our claims department. Please read our Terms and Conditions carefully to avoid unnecessary surprises.
Are there other stipulations which will render any of my appliances and systems ineligible for coverage?
Anchor Home Protection offers plans that cover the repair or replacement of many of the most frequently occurring breakdowns of home systems and appliances, but not necessarily the entire system. While no home inspection is required as a condition to purchase, there are exclusions from coverage including:
- Mechanical failures NOT caused by normal wear and tear
- Pre-existing faults or improper installations
- Costs arising from not following manufacturer’s instructions
- Breakdowns brought upon by natural phenomena
- Commercial Appliances
- Secondary Damages
What is included in my home warranty?
How do I put in a request for service?
What if I have an emergency over the weekend?
Is the warranty transferable to another owner such as a new home buyer?
Are there pre-existing conditions that will deem my household appliances and systems ineligible for coverage?
Items which are damaged by rust, corrosion, mold or mildew will not be eligible for coverage under Anchor Home Protection plans. Additionally, those items which have accumulated chemical, bacterial and sedimentary deposits are deemed unsuitable for inclusion in coverage. Loss or damage that is the result of gross misuse, abuse or general negligence will also render the unit unsuitable for coverage.
Taking care of your appliances and household systems is recommended for optimum economy and performance functioning. Please be sure to view our Home Tips page, which is accessible on our website.
Is there a fee for service visits?
Will I have to pay more if I make lots of claims or have lots of repairs?
How long does it usually take to get serviced, once it is requested?
When does coverage begin and how long is the commitment?
What additional services I can take advantage of with AHP?
Will I have to have a home inspection performed in order to qualify?
How flexible is your payment structure?
What can I do if I am not satisfied with service received?
What if my appliances have some years on them? Will AHP still cover them?
How do I purchase an AHP home warranty plan?
How do I renew my warranty coverage?
It's easy to renew your coverage; you don't even have to fill out a form:
Direct Debit customers: your policy will renew automatically, there's no need to do anything. We normally write to you 21 days prior to your renewal date.
Credit or Debit Card customers: simply call 1-866-247-2400 and do the following:
- Select 'Policy Renewal' from the menu options
- Confirm your details (you'll find these on our letters to you)
- Provide your payment details
- Confirm your personal policy information, which will include future payment details
How do I cancel my warranty coverage?
You may cancel your service contract for any reason at any time and the cancellation will become effective at the last day of the then current month. Your coverage will remain in effect up to and including the last day of the then current month. To cancel, please submit your request in writing to the Administrator and include the following information:
- First Name
- Last name
- Address / City / State / Zip
- Contract Number
- Home Warranty Plan Description
- Contact Telephone number and email
Your request can be sent by email to firstname.lastname@example.org or it can be mailed to:
Home Warranty Cancellations
650 Missouri Avenue
Jeffersonville, Indiana 47130
Refunds will be processed immediately but they may take 7 to 10 business days to reflect on a customer's credit card or debit card statement, depending on their bank and card.
Cancellations made in the first 30 days of the purchase (within the 30-day waiting period) are refunded 100%.
After 30-days, canceled Annual Contracts are refunded on a pro-rated basis.
After 30-days canceled Monthly contracts are not refunded, but allowed to run out until the end of that month, and then are not charged any more.
What coverage options are there for landlords?
What happens when my Home Warranty has lapsed/expired?
What types of coverage does Anchor Home Protection provide?
Coverage is available for the following:
- Major systems such as Heating, Plumbing and Electric
- Kitchen & Laundry Appliances
- Swimming Pool & Spa
- Garage Door Opener
- And more!
Please review our Terms & Conditions for details.
How can I check what is included or excluded in my Home Warranty?
Repair vs. Replacement
What kind of model can I expect to replace one of my appliances that may be beyond repair?
At what point is it recommended that I dispose of my appliances?
Is it worth it to make repairs on an older appliance that will require the securing and installation of replacement parts?
AHP Network of Trade Service Professionals
What are the skill level requirements of your trade service professionals?
Will I have to find my own repair technicians?